2027 contact center solutions Customer Support Surveys 
JustCall
APRIL 3, 2023
An inbound sales call center is an absolute necessity. Salesforce predicts that an overwhelming 92% of all customer interactions still happen over the phone. However, the same survey suggests that 85% of customers express dissatisfaction with their phone experience. dollars by 2027.
NobelBiz
FEBRUARY 23, 2023
According to studies, installing a cloud unified communications system in a business may reduce customer support response times by up to 20%. In terms of value, this market would be valued around $30 billion in 2021, $80 billion in 2024, and $170 billion in 2027.
NobelBiz
JUNE 7, 2021
According to studies, installing a cloud unified communications system in a business may reduce customer support response times by up to 20%. In terms of value, this market would be valued at around $30 billion in 2021, $80 billion in 2024, and $170 billion in 2027.
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