Remove 2027 Remove call center software Remove Contact Center Remove Quality management
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HoduCC Gartner Digital Markets May 2021

Hodusoft

HoduCC – the Call & Contact Center software by HoduSoft has been named as Category Leader and FrontRunner for call recording software in the latest list published by Gartner Digital Markets Report. The global call center market size amounted to 339.4 billion USD in 2020.

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The Evolution of Speech Technologies and the Influence on CX – Part 2

Noble Systems

The global Contact Center Intelligence Market, including speech solutions, is expected to see a CAGR of more than 25% through 2027. Many companies, especially in collections, use speech to help identify non-compliant calls. Some insights are just too good to keep within the contact center.