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The Future of Call Centers: Predictions and Trends for Call Center Software

Hodusoft

Whether it was the invention of the telephone in 1876 or the launch of the World Wide Web in 1989, call centers leveraged every emerging technology to achieve such a humongous market size. As per Statista , the international call center market size reached USD 339.4 billion by 2027. percent between 2022 and 2027.

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HoduCC Gartner Digital Markets May 2021

Hodusoft

Customer support. The global call center market size amounted to 339.4 This industry is expected to grow steadily in the next few years and reach a value of 496 billion USD by 2027. . Companies now view the call centers as an opportunity to provide strategic, experience-oriented customer care.