Is a Digital-Only Strategy Right for Your Business?
CSM Magazine
JANUARY 16, 2023
At the end of last year, Frontier Airlines announced it was moving to a digital-only customer service model. There will be no person to call for help. Gartner has said that chatbots will be the primary contact method for a quarter of firms by 2027. billion as we go into 2023, and 10 billion by 2027.
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