Ecommerce , CX and the ‘New Normal’ – BPO / Outsourcing Companies Support Brands
Anexa BPO
SEPTEMBER 5, 2021
Ecommerce took centre stage, and those drastic innovations, along with the need for businesses to duplicate in-person shopping experiences as part of their customer experience, have created a new normal in consumerism. By 2027, it’s projected that social commerce will account for $604 billion in sales.
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