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Inbound Call Center: The Ultimate Guide

JustCall

An inbound sales call center is an absolute necessity. Irrespective of the state of the phone calls, inbound call centers are an essential part of businesses today, providing a critical point of contact for customers to get support, make purchases, or get answers to their questions instantly.

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The Evolution of Speech Technologies and the Influence on CX – Part 2

Noble Systems

The global Contact Center Intelligence Market, including speech solutions, is expected to see a CAGR of more than 25% through 2027. But certainly the biggest change in terms of positively impacting the CX is that ability to start a conversation with, “Thank you for calling Noble Systems, how can I help you?”