Remove 2027 Remove Analytics Remove call center software Remove Coaching
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HoduCC Gartner Digital Markets May 2021

Hodusoft

The global call center market size amounted to 339.4 This industry is expected to grow steadily in the next few years and reach a value of 496 billion USD by 2027. . Companies now view the call centers as an opportunity to provide strategic, experience-oriented customer care. billion USD in 2020.

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The Evolution of Speech Technologies and the Influence on CX – Part 2

Noble Systems

Voice Technologies encompass a broad scope, from speech and analytics engines, IVR, and self-service solutions including chatbots, headphones, and voice-activated applications and services that maximize NLP, NLU, NLG, AI, and more. Speech analytics is another branch of speech technologies. What was said on this call?