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Moving to the cloud – Call centre tech migrations

Spearline

Call center cloud migration features in many 2022 business plans. Inbound voice reigns Voice continues to be the primary customer contact channel. One survey notes that responding CIOs indicate their use of on-premise applications dropped by more than 40% in 2021. billion by 2027. Why move to the cloud?

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What Is UCaaS? And What Are Its Benefits For Contact Centers?

NobelBiz

To better meet the demands of the client, adding or deleting user accounts is as simple as clicking a button in the administrative interface. In terms of value, this market would be valued around $30 billion in 2021, $80 billion in 2024, and $170 billion in 2027.

article thumbnail

What Is UCaaS And What Are Its Benefits For Contact Centers?

NobelBiz

To better meet the demands of the client, adding or deleting user accounts is as simple as clicking a button in the administrative interface. In terms of value, this market would be valued at around $30 billion in 2021, $80 billion in 2024, and $170 billion in 2027.