Fonolo

JANUARY 18, 2022

Our review of the past year showed increased customer expectations, innovation in contact center technology, development of safe work environments, and employee engagements – all good indicators that contact centers are more resilient than before. That’s why most people don’t like IVR systems, even if they’re advanced.

Contact Center 81

Contact Center Interactive Voice Response Call Center Contact center software 81

Fonolo

FEBRUARY 2, 2023

By automating manual tasks for your staff, you can help raise employee engagement, which will improve your customer satisfaction levels in turn. According to Gartner , Conversational AI will reduce contact center agent labor costs by $80 Billion in 2026. DID YOU KNOW?

Call Center 140

Call Center Interactive Voice Response First call resolution Self service 140

3CLogic

APRIL 29, 2024

Many contact center vendors want you to leverage their platform for employee engagements (such as voice, chat, email, SMS, etc.), In a separate report, Gartner states that Conversational AI will lower agent labor costs by $80 billion by 2026. This reduces your need to hire additional agents to meet spikes in call volumes.

Interactive Voice Response 52

Interactive Voice Response Contact Center Self service Enterprise 52

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

When listening to the voice of the customer, remember to include and share the positive feedback. Acting on negative feedback will strengthen customer engagement and sharing and acting on positive feedback will strengthen employee engagement. Share responsibility and construct a common goal.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56