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Everything You Need to Know About Auto Attendant

Hodusoft

APRIL 17, 2024

billion in 2026, at a compound annual growth rate (CAGR) of 7.9 In today’s age, a majority of callers have an ‘average’ first impression of auto attendants. According to one research by Call Center Helper three-quarters (73 percent) of respondents scored their IVRs as a three out of five, indicating an average impression.

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Real estate Scripts Interactive Voice Response First call resolution 52
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Your Introduction to Call Center Automation

Fonolo

FEBRUARY 2, 2023

Let’s explore some of the benefits you can expect from an automated call center. How Automation Can Benefit Your Call Center Improve first call resolution First call resolution, or FCR, is one of the most common KPIs in the contact center. DID YOU KNOW?

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Call Center Interactive Voice Response First call resolution Self service 140
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