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Humans vs. AI in Customer Service … It’s Complicated

Fonolo

We got a lot of feedback on last week’s blog , both in private and in public (see this thread on LinkedIn, for example). As a closing note, consider this story from last month, in Bloomberg, about global bank HSBC: Why Banks Are Giving Tellers Raises, Instead of Firing Them All.

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Humans vs. AI in Customer Service … It’s Complicated

Fonolo

We got a lot of feedback on last week’s blog , both in private and in public (see this thread on LinkedIn, for example). As a closing note, consider this story from last month, in Bloomberg, about global bank HSBC: Why Banks Are Giving Tellers Raises, Instead of Firing Them All.

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HIMSS 2019: Healthcare’s Next Big Moves

Revation Systems

As industries such as retail and banking have made the 24/7/365 model of customer service the new norm for today’s tech-savvy consumers, patients now expect the same from their healthcare providers. healthcare economy by 2026. Technology is Key to Delivering on Patient’s Communication Expectations.