Humans vs. AI in Customer Service … It’s Complicated

Fonolo

As a closing note, consider this story from last month, in Bloomberg, about global bank HSBC: Why Banks Are Giving Tellers Raises, Instead of Firing Them All. Conventional wisdom is that the job [of bank teller] – held by almost a half-million Americans – is entering a sharp decline.

Humans vs. AI in Customer Service … It’s Complicated

Fonolo

As a closing note, consider this story from last month, in Bloomberg, about global bank HSBC: Why Banks Are Giving Tellers Raises, Instead of Firing Them All. Conventional wisdom is that the job [of bank teller] – held by almost a half-million Americans – is entering a sharp decline.

HIMSS 2019: Healthcare’s Next Big Moves

Revation Systems

As industries such as retail and banking have made the 24/7/365 model of customer service the new norm for today’s tech-savvy consumers, patients now expect the same from their healthcare providers. healthcare economy by 2026. Advancements in technology have significantly changed all aspects of the healthcare industry, resulting in higher-quality, more convenient care to patients.