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Empirix Launches New Hammer Partner Program to Capitalize on the Growth of the Contact Center as a Service Market (CCaaS)

CSM Magazine

“Our channel strategy recognises that the CCaaS market opportunity is growing rapidly, and the channel is best placed to deliver the needed expertise to help their contact center and enterprise clients attain and maintain the highest levels of customer experience,” said Kacey Kemmerer. About Empirix. www.empirix.com.

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Why Do We Need AI? A Guide to Conversational AI in the Contact Center.

3CLogic

It can further assist supervisors with AI Coaching and sentiment analysis to generate intelligent insights and reporting at scale, ultimately creating high-performing agents and improving the customer experience (CX). Are your agents “swivel-chairing” between your contact center solution, CRM platform, and additional systems?