2026 Analytics Average Handle Time Technology 
Fonolo
JANUARY 17, 2023
Gartner reports that AI chatbots alone can save the contact center industry up to $80 billion in annual labor costs by 2026. Artificial intelligence is not a standalone technology, but rather a tool that optimizes your entire system. It’s a great place to start and customers are very open to the technology. Call analytics.
CSM Magazine
NOVEMBER 14, 2023
Leading research and consulting firm Gartner predicts that Conversational AI will reduce contact centre labour costs by $80billion in 2026 and over the same period, one in 10 agent interactions (10%) will be automated, an increase from an estimated 1.6% of interactions today.
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Tenfold - Contact Center Blog
NOVEMBER 30, 2017
Updated Technology Solutions. Customer service departments are most effective at generating revenue when they have the right technology. To ensure that leads generated by a real-time referral strategy are used to maximum effect, integration between your contact center system and your sales management system is essential.
Balto
JANUARY 22, 2024
In fact, the earliest form of generative AI was introduced in the 60s, but of course, computers lacked the computational power needed to make the technology accessible to the masses. According to Gartner, we can expect a five-fold increase in agent interaction automation by 2026. That’s where generative AI saves the day.
Balto
APRIL 20, 2023
And what role does technology play? Companies are evaluating budget cuts in areas other than technology, which is seen as a deflectionary force against economic uncertainty. The utilization of AI technology has an inverse relationship with pressure levels — the more you use them, the less pressure you and your employees feel.
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