Generative AI is Shaping The Future of Contact Centers in 2024
Balto
JANUARY 22, 2024
According to Gartner, we can expect a five-fold increase in agent interaction automation by 2026. For example, if you want to know what your agents’ AHT (Average Handling Time) is in real time, you can just ask “What is the average handling time today?”
Let's personalize your content