Remove 2026 Remove Agent burnout Remove Technology Remove Wait times
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Redefining the Future of Enterprise Contact Center Solutions

Balto

According to Gartner, utilizing AI chatbots could save contact centers up to a total of $80 billion in labor costs by 2026. Further, technology advancements have provided enterprises with more opportunities to improve customer experience by collecting and analyzing relevant customer and conversation data from various sources.

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The AI Advantage: Top 4 Benefits of AI in Customer Service You Should Know

Comm100

It’s estimated that by 2026, 1 in 10 agent interactions will be automated , saving $80 billion in labor costs. Better still, customers who do need human support also experience lower wait times. With these low value responses taken care of by a bot, agents can instead focus on more fulfilling and interesting queries.