2026 Agent burnout Scripts Technology 
Balto
NOVEMBER 2, 2023
According to Gartner, utilizing AI chatbots could save contact centers up to a total of $80 billion in labor costs by 2026. Further, technology advancements have provided enterprises with more opportunities to improve customer experience by collecting and analyzing relevant customer and conversation data from various sources.
Balto
FEBRUARY 6, 2023
Subscribe for weekly insights from the Conversation Excellence Lab A People Person’s Dream Job By 2026, Gartner predicts that 75% of customers will call service lines due to loneliness, not because they have a customer service issue. Ask your introverted agents if they are experiencing a lack of passion or increased stress in their roles.
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