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Remove 2026 Remove Agent burnout Remove Management Remove Morale
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Protecting Your Contact Center Agents’ Emotional Well-Being

Playvox

APRIL 4, 2023

Just like agents are protecting your company, contact center leaders and managers need to protect them and their mental health. Signs And Effects Of Poor Agent Emotional Well-Being In Your Contact Center Working with customers requires a lot of emotional labor from your customer service center agents — even if customers are happy.

Contact Center 78
Contact Center Agent burnout Morale Coaching 78
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Redefining the Future of Enterprise Contact Center Solutions

Balto

NOVEMBER 2, 2023

According to Gartner, utilizing AI chatbots could save contact centers up to a total of $80 billion in labor costs by 2026. These inefficiencies can be a result of low agent morale, high turnover rates, agent burnout, and a lack of self-service channels. This results in happier, more loyal customers.

contact center solutions 52
contact center solutions Enterprise Contact Center Agent burnout 52
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