2026, Accountability and Employee engagement

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2026

Accountability

Employee engagement

Industry Report: State of the Contact Center 2022

Fonolo

JANUARY 18, 2022

Our review of the past year showed increased customer expectations, innovation in contact center technology, development of safe work environments, and employee engagements – all good indicators that contact centers are more resilient than before. How to Foster Agent Engagement in a Hybrid Contact Center.

Contact Center

Contact Center Interactive Voice Response Call Center Contact center software

How to Tackle the Challenges of Managing a Multi-Generational Workforce: 2 Challenges (and Advantages) to Managing A Call Center Composed of Workers Across Different Generations

SharpenCX

JUNE 23, 2020

Millennials account for more than half of all employees in the U.S., It’s projected the total labor force will increase by nearly 7% from 2016 to 2026. How can you help agents discover the growth opportunities within your organization and account for their generational differences? But there’s another trend at play.

Management

Management Call Center Coaching Contact Center

Webinars

How to Optimize Call Monitoring: Automate QA and Elevate Customer Experience

MORE WEBINARS

Customer Contact Central

Industry Report: State of the Contact Center 2022

How to Tackle the Challenges of Managing a Multi-Generational Workforce: 2 Challenges (and Advantages) to Managing A Call Center Composed of Workers Across Different Generations

Webinars

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