Hodusoft

MAY 10, 2023

between 2021 and 2026. This growth is driven by increasing demand for customer service and support across industries, as well as advancements in technology such as artificial intelligence, chatbots, and other automated solutions that can improve efficiency and reduce costs.

Call Center 100

Call Center Abandon Call Interactive Voice Response call center software 100

Babelforce

OCTOBER 2, 2020

Customers don’t like waiting for responses to their queries. Automation drastically cuts wait times to just a few seconds, a feature that 75% of customers say they appreciate. Automation through the use of AI and Bots is set to grow by close to 900% by the year 2026, making it a USD $10 billion industry.

Contact Center 52

Contact Center APIs Call Center Wait times 52

3CLogic

JANUARY 24, 2024

When a customer contacts your business, what’s their first impression? Are they met by long wait times and low-performing agents? With the American Customer Satisfaction Index making its largest decline in 28 years in 2022 — falling from 77 in 2018 to 73.1 The response “I’m sorry your bank account got hacked.

Contact Center 64

Contact Center Virtual Agent Self service CRM 64

NobelBiz

APRIL 11, 2023

Just to be clear about the consequences, according to Gartner, by 2026, conversational artificial intelligence (AI) deployments within contact centers will reduce agent labor costs by $80 billion. But wait, there’s more; in the same article, Gartner estimates that one in 10 agent interactions will be automated by 2026.

Contact Center 52

Contact Center Chatbots Contact center software Customer Support 52

Lumoa

SEPTEMBER 11, 2023

It requires cross-departmental cooperation to put together a truly effective customer experience strategy. But since customer experience has a more broader outlook than customer service, additional data like repeat sales figures and customer retention rate are also taken into consideration.

Customer Experience 83

Customer Experience Airlines Metrics Feedback 83

Lumoa

SEPTEMBER 11, 2023

It requires cross-departmental cooperation to put together a truly effective customer experience strategy. But since customer experience has a more broader outlook than customer service, additional data like repeat sales figures and customer retention rate are also taken into consideration.

Customer Experience 83

Customer Experience Airlines Metrics Feedback 83