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When IVR meets Visual Assistance – Retaining the Lost Waiting Time

TechSee

For example, imagine that a customer would like to pay his electricity bill via the IVR. Instead of entering his account details, confirming his bill amount, and then entering the 12 digits of his credit card, expiry date, 3-digit security code, and confirming multiple times – he can simply upload an image of the bill and credit card.

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Top 3 Tips for Handling Customer Support Issue Surges

UJET

The reality is, with many consumers now staying at home, digital support requests are increasing and the need to provide streamlined support that can not just resolve issues in a timely manner, but put customers at ease and give them peace of mind is more important than ever. Queue Customization. Call Back Option.

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Top 3 Tips for Handling Customer Support Issue Surges

UJET

The reality is, with many consumers now staying at home, digital support requests are increasing and the need to provide streamlined support that can not just resolve issues in a timely manner, but put customers at ease and give them peace of mind is more important than ever. Queue Customization. Call Back Option.

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Is WhatsApp Integration for Customer Support Worthwhile?

Babelforce

And, unlike all those emails which go unopened or land in neglected accounts, people actually read their WhatsApp messages. With this in mind, it’s easy to see why you might want to add WhatsApp as a customer service channel. With this in mind, it’s easy to see why you might want to add WhatsApp as a customer service channel.

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Top Shopify Customer Support Apps for October 2020

CSM Magazine

With keen competition in the eCommerce space, customer service is a top priority. Alon Ghelber looks at some of the top Shopify Customer Support apps available today. Seamless Syncing of Mobile Activity with HubSpot Account. Provide Support Live Chat by Provide Support. Instantly Accessible Customer Data.

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The 11 Key Customer Support KPIs You Need to Measure

Solvvy

However, some of the most important metrics to track are customer support KPIs, which can provide crucial insights into your operation and the health of your business, from customer satisfaction and retention to cost control and the bottom line. Why Should Businesses Track Customer Service KPIs?

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Hawaii State FCU Improves Customer Service with Voice Call-Backs 

Fonolo

In this success story , the credit union used Fonolo’s Voice Call-Backs to reduce their wait time and improve customer satisfaction. The post Hawaii State FCU Improves Customer Service with Voice Call-Backs first appeared on Fonolo. They have been wonderful,” says Darryl-Lynn.