Fonolo

JANUARY 17, 2023

Gartner reports that AI chatbots alone can save the contact center industry up to $80 billion in annual labor costs by 2026. Interactive voice response is a popular automation that’s already widely used in contact centers. Chatbots or conversational AI. By 2031, the savings could grow to $240 billion.

Contact Center 154

Contact Center Interactive Voice Response Chatbots Average Handle Time 154

Hodusoft

MAY 10, 2023

between 2021 and 2026. This growth is driven by increasing demand for customer service and support across industries, as well as advancements in technology such as artificial intelligence, chatbots, and other automated solutions that can improve efficiency and reduce costs.

Call Center 100

Call Center Abandon Call Interactive Voice Response call center software 100

SmartAction

MARCH 7, 2023

Right now, according to Gartner, more than 70% of business professionals regularly interact with conversational platforms. Moreover, Gartner estimates that one in 10 agent interactions will be automated by 2026, an increase from the current 1.6% rate of AI-automated interactions.

Multichannel 85

Multichannel Virtual Agent Self service Accountability 85

NobelBiz

APRIL 11, 2023

It uses a deep learning model to analyze text and generate responses based on its understanding of natural language. This technology has several applications, including chatbots, virtual assistants, and other conversational interfaces. ChatGPT is an AI-powered conversational agent that can understand and generate human-like language.

Contact Center 52

Contact Center Chatbots Contact center software Customer Support 52