2025 Multichannel Surveys Technical Support 
SharpenCX
MAY 11, 2021
And only 7% of contact center leaders anticipate going back to a traditional contact center model through 2025. Provide technical support for home infrastructure. Work with IT to send an annual (or semi-annual) technology survey to your team asking about the state and condition of their tech.
RichCall
SEPTEMBER 13, 2017
Check out what recent reports and experts suggest, and take part in a contact center benchmarking survey to get more accurate data on the current contact center trends. ot CX transformation from contact centers to multichannel, omnichannel, robotics and proactive CX. Contact Center and CX Research and Reports. Ian Jacobs. Colin Taylor.
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