Remove 2025 Remove Journey mapping Remove Self service Remove Virtual Agent
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CCaaS Trends: The Evolution of Cloud Contact Centres

Lumoa

Moreover, the sector has been forecast to surpass a gross addressable market of $50 billion by 2025. Advanced Self-Service Tools According to studies, consumers are increasingly becoming self-reliant, preferring to use self-service channels such as live chat (42%) and chatbots (86%) rather than contacting customer support.

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Contact Center Technologies 2017: find out what 23 experts say

RichCall

self-service. connected customer journeys with 9 channels in most contact centers. employ customer support specialists, who will become trusted and recognized, rather than be nameless agents. Self-service. consumers are using web self-service more than assisted service. of companies.