Lumoa

JUNE 23, 2021

Moreover, the sector has been forecast to surpass a gross addressable market of $50 billion by 2025. Advanced Self-Service Tools According to studies, consumers are increasingly becoming self-reliant, preferring to use self-service channels such as live chat (42%) and chatbots (86%) rather than contacting customer support.

Cloud contact 83

Cloud contact Interactive Voice Response Contact Center Chatbots 83

Dialer 360

DECEMBER 5, 2022

95% of enterprises will reportedly be using cloud computing in 2025, which is not surprising. AI applications have helped call centers in numerous ways, including by implementing logical call routing and offering multichannel support. Self-Service Support. Customers increasingly prefer self-service options (e.g.,

Call Center 26

Call Center Interactive Voice Response Self service Chatbots 26

RichCall

SEPTEMBER 13, 2017

ot CX transformation from contact centers to multichannel, omnichannel, robotics and proactive CX. self-service. connected customer journeys with 9 channels in most contact centers. Self-service. consumers are using web self-service more than assisted service. of companies. omnichannel.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64