2025 Customer effort Employee engagement Surveys 
Lumoa
FEBRUARY 9, 2023
Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. Employee Engagement: Employees are aligned with the goals of the organization.
SharpenCX
NOVEMBER 12, 2019
To help, we’re sharing the five metrics we tie closely to customer happiness, and the calculations you need for each. NPS is the percentage of your customers who would, or wouldn’t, recommend your company to their network. You typically measure NPS with a survey that includes a Likert scale or a numbered scale.
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