DMG Consulting

AUGUST 16, 2022

What’s more, consumers believe they have the right to interact with an organization in multiple channels and, when appropriate, to pivot between channels, such as when an intelligent virtual agent (IVA) needs to send information to a consumer’s cell phone via SMS during a phone conversation. IVAs Are Not Just a Contact Center Solution.

Self service 48

Self service Interactive Voice Response Virtual Agent Contact Center 48

Avaya

JUNE 24, 2019

This is where we see the benefits of an application ecosystem approach, which allows organizations to flexibly assess and adopt the technologies and changes needed for providing incredible customer and agent experiences. Yet this is just one of many advancements we’ve made to enhance our Avaya IX TM Contact Center solution portfolio.

Contact Center 104

Contact Center contact center solutions Virtual Agent Contact center software 104

Playvox

JANUARY 13, 2022

It’s projected that this younger generation will make up approximately 27% of the workforce by 2025. . The right solutions can help organizations successfully adapt to new and existing contact center trends. Cloud-based solutions make it easier for supervisors to manage a dispersed agent team.

Contact Center 79

Contact Center CRM Entertainment Virtual Agent 79

RichCall

SEPTEMBER 13, 2017

Darren Prine , Omnichannel Contact Center Solutions Specialist at BrightPattern. Lutz Remmers , Operations Director for Call Center de Mexico. We analyzed articles about contact center trends in 2017 from each of them, and here are the trends most experts agreed on: Omnichannel. Teresa Cottam. Self-service.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64