CCaaS Trends: The Evolution of Cloud Contact Centres
Lumoa
JUNE 23, 2021
Moreover, the sector has been forecast to surpass a gross addressable market of $50 billion by 2025. Furthermore, Gartner has stated that CCaaS solutions will function similarly to on-premise contact centers, with a few notable differences. Reduced costs: Maintaining and running legacy, on-premise infrastructure is very expensive.
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