2025 Chatbots Surveys Virtual Agent 
TechSee
MARCH 7, 2022
Download our eBook: What Self Service Will Look Like in 2025 . By 2025, 50.7% A Gartner survey of service leaders found that investing in new and existing customer-facing channels and leveraging AI to enhance customer experience and operational excellence are top priorities for 2022. What is Customer Self Service?
Lumoa
JUNE 23, 2021
According to a survey, CCaaS will grow to be the favored adoption model by 50% of contact centers by 2022. Moreover, the sector has been forecast to surpass a gross addressable market of $50 billion by 2025. These include customer service analytics, engagement hubs, the voice of the customer , virtual agents (live chat), and chatbots.
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CSM Magazine
FEBRUARY 4, 2022
Chatbots and virtual assistants are at the epicenter of the customer service revolution. So, what has caused the rapid takeover of chatbots? According to Servion , AI will power 95% of all customer interactions by 2025, thanks to the much more interactive and user-friendly customer support experience that chatbots offer.
Playvox
SEPTEMBER 1, 2021
Somewhat surprising, survey results found that Gen Zs prefer both face-to-face communication and text messaging at work. After Generation Alpha it follows that Generation Beta will be born from 2025 to 2039. Intelligent Virtual Agent. A virtual agent enables an intelligent, human?like
RichCall
SEPTEMBER 13, 2017
Check out what recent reports and experts suggest, and take part in a contact center benchmarking survey to get more accurate data on the current contact center trends. Customers have begun to use, and in some cases even prefer, non-agented interactions. Contact Center and CX Research and Reports. Lutz Remmers. Ian Jacobs. Irwin lazar.
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