2025 Big data Chatbots Self service 
TechSee
FEBRUARY 1, 2021
This data is culled from devices, networks, mobile applications, geolocations, detailed customer profiles, services usage and billing data. billion by 2025, a CAGR of 21.9% from 2020-2025. The chatbot scales responses to simple customer queries, thereby delivering the speed that customers demand.
JivoChat
APRIL 25, 2021
Since then, we’ve seen mobile commerce take off, personalization go mainstream, and big data evolve from a “big idea” to a basic requirement. Chatbots will take on more of a sales function. Over 60% of shoppers say they prefer self-serve tools — including chatbots — to answer simple questions. mark by 2024.
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