3CLogic

JANUARY 9, 2024

A simple way to get started is to empower your Interactive Voice Response (IVR) technology with AI and machine learning capabilities. An AI-powered IVR helps drive customized journeys based on historic customer data and natural language understanding.

Contact Center 52

Contact Center Interactive Voice Response Self service CRM 52

3CLogic

APRIL 29, 2024

Gartner predicts that 80% of customer service and support organizations will leverage Generative AI (GenAI) by 2025, replacing 20-30% of live agents. In other words, the dynamic IVR flow helps improve call deflection without any extra work — leading to higher ROI, effortlessly. This, in turn, results in organizational cost savings.

Interactive Voice Response 52

Interactive Voice Response Contact Center Self service Enterprise 52

NobelBiz

APRIL 11, 2023

Infusing AI into core applications like ACDs, IVRs, and even workforce management can transform how contact centers route interactions, forecast volume, provide self-service, develop agents, and analyze performance. ChatGPT can also provide feedback and coaching to agents, helping them improve their skills and performance.

Contact Center 52

Contact Center Chatbots Contact center software Customer Support 52