3CLogic

MAY 14, 2021

Something’s gone wrong, whether it be with your bank or a service provider, so you pick up your phone to call customer service. A voice recording welcomes you and asks you to explain why you’re calling. You hesitate, knowing that the voice on the other end is computer-generated, not human. We’ve all been there.

Interactive Voice Response 80

Interactive Voice Response Self service Contact Center Analytics 80

Expivia

APRIL 1, 2021

Crystal Ball – The Call Center of 2025. Voice authentication is not widely used yet but will be in the coming years. It can be found in the financial services world when calling about credit card information, or when calling your credit union or bank. AI chatbots are starting to catch up with the self-service model.

Call Center 40

Call Center Interactive Voice Response outsourcing Chatbots 40

JustCall

FEBRUARY 6, 2023

Did you know the market size of cloud phones is expected to grow at a 12% CAGR between 2020 and 2025? Minimal Downtime Human error, digital intrusion, natural disaster – despite these unwelcomed events, your call center will still be in action if your customer-facing interactions occur via the cloud.

voip 52

voip Interactive Voice Response CRM Contact Center 52