Remove 2025 Remove Average Handle Time Remove Big data Remove Customer Service
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AI technology will save contact centre agents, not displace them

Connect

Expectations regarding human displacement by AI are not unfounded, with the World Economic Forum stating in its The Future of Jobs Report 2020 that AI will replace 85 million jobs worldwide by 2025. By Martin Cross , Chief Strategy Officer at Connect. Creating ‘ super agents.

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2021: Emerging AI trends in the telecom industry

TechSee

This data is culled from devices, networks, mobile applications, geolocations, detailed customer profiles, services usage and billing data. billion by 2025, a CAGR of 21.9% from 2020-2025. The chatbot scales responses to simple customer queries, thereby delivering the speed that customers demand.