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AI technology will save contact centre agents, not displace them

Connect

Expectations regarding human displacement by AI are not unfounded, with the World Economic Forum stating in its The Future of Jobs Report 2020 that AI will replace 85 million jobs worldwide by 2025. Creating ‘ super agents.

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2021: Emerging AI trends in the telecom industry

TechSee

This data is culled from devices, networks, mobile applications, geolocations, detailed customer profiles, services usage and billing data. billion by 2025, a CAGR of 21.9% from 2020-2025. Robotic process automation (RPA). The post 2021: Emerging AI trends in the telecom industry appeared first on TechSee.