2025 Analytics APIs Multichannel 
Lumoa
JUNE 23, 2021
Moreover, the sector has been forecast to surpass a gross addressable market of $50 billion by 2025. These include customer service analytics, engagement hubs, the voice of the customer , virtual agents (live chat), and chatbots. According to a survey, CCaaS will grow to be the favored adoption model by 50% of contact centers by 2022.
RichCall
SEPTEMBER 13, 2017
ot CX transformation from contact centers to multichannel, omnichannel, robotics and proactive CX. According to Teresa Cottam , by 2025, three key concepts will come together to create a new customer paradigm: the demand for personalization. Contact Center and CX Research and Reports. Ian Jacobs. digital autonomy. social consumption.
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