Lumoa

JUNE 23, 2021

Moreover, the sector has been forecast to surpass a gross addressable market of $50 billion by 2025. These include customer service analytics, engagement hubs, the voice of the customer , virtual agents (live chat), and chatbots. According to a survey, CCaaS will grow to be the favored adoption model by 50% of contact centers by 2022.

Cloud contact 83

Cloud contact Interactive Voice Response Contact Center Chatbots 83

RichCall

SEPTEMBER 13, 2017

According to Teresa Cottam , by 2025, three key concepts will come together to create a new customer paradigm: the demand for personalization. That is why contact centers must begin to migrate portions of their technology to the cloud or to solutions that can be integrated with the new generation of cloud based APIs. Ian Jacobs.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

SmartKarrot

JANUARY 18, 2022

A report from Bain & Company predicted that “Indian SaaS companies will reach $30 billion in revenue by the year 2025”. The services offered by CloudCherry include customer journey map , text analytics, integrations, predictive analytics, dashboards, actionable insights, and more. Capillary Technologies.

SaaS 11

SaaS Finance CRM Analytics 11