10 Ways to Succeed With Omnichannel Customer Service in 2021
JivoChat
MARCH 15, 2021
Omnichannel vs. multichannel customer service. They don’t want to feel the information gap that can happen in multichannel settings (not the same as omnichannel—we’ll get into that later). Omnichannel vs. Multichannel Customer Service. Think of omnichannel as a step further than multichannel.
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