Horizon CX

APRIL 1, 2024

Customer journey mapping: The organization has a deep understanding of the customer journey and the touchpoints at which customers interact with the brand. Employee engagement: Employees are empowered to deliver a positive customer experience.

Journey mapping 52

Journey mapping Customer centricity Customer retention Feedback 52

Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. Sales through Word-of-mouth Marketing : People are 90% more likely to trust and buy from a brand recommended by a friend. 78% of customers have backed out of a purchase due to a poor customer experience (CX). Which Platform Fits Your Needs?

Feedback 83

Feedback Consulting Consulting Enterprise 83

CSM Magazine

JULY 7, 2022

In addition to reducing interdepartmental barriers, curbing overspending on unnecessary technology solutions, and unlocking key insights into customer loyalty and employee engagement, it can drive results and accelerate business growth. Your CX has minimal channel offerings and has limited access to customer and employee data.

Journey mapping 59

Journey mapping Employee engagement Feedback Metrics 59