CSM Magazine

JULY 2, 2024

In an era where customer expectations are skyrocketing, businesses are scrambling to find the secret sauce for meaningful engagement. This comprehensive guide delves into the nitty-gritty of effective personalisation, offering a roadmap for businesses keen to elevate their customer experience game. Big Data = Big Opportunity.

Big data 52

Big data Upselling Banking Customer effort 52

Kayako

APRIL 1, 2022

Good customer service is the number one quality customers seek from eCommerce companies. A PwC study found that 73% of consumers say customer service experiences are more important in purchasing decisions than price or product features. Find out what trends will impact eCommerce customer satisfaction in 2022.

Sales 90

Sales Personalization Upselling Chatbots 90

Kayako

AUGUST 12, 2022

eMarketer estimates that by 2024 almost 20% of total retail sales will be via eCommerce, and that estimate does not include travel and event ticketing or restaurant food delivery. The challenge for brands is ensuring that customer relationship management doesn’t suffer as online spending becomes the norm.

Personalization 117

Personalization Customer Service Government Customer effort 117