Three Red Flags Your Contact Center is Falling Behind and How to Get Back on Track
3CLogic
FEBRUARY 7, 2024
Case in point, PWC highlights that a staggering 32% of customers would walk away after just one bad interaction , underscoring the significance of meeting your customers' needs on the first try — every time. So, how do you make sure your virtual agents are equipped to answer at least a majority of inquiries?
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