Three Red Flags Your Contact Center is Falling Behind and How to Get Back on Track
3CLogic
FEBRUARY 7, 2024
According to Kate Leggett, VP and Principal Analyst at Forrester , 68% of CRM decision-makers are experiencing difficulties assessing a single view of the customer, and 48% report struggling with driving effective customer insights. So, how do you make sure your virtual agents are equipped to answer at least a majority of inquiries?
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