2024 CRM Customer Service industry standards 
NobelBiz
APRIL 8, 2024
It is with great pride that we announce that NobelBiz OMNI+ has been honored with the prestigious 2024 CUSTOMER Product of the Year Award, presented by TMC. This accolade is a testament to our relentless pursuit of excellence and our unwavering commitment to innovating the customer service technology landscape.
Calltools
APRIL 3, 2024
Technology and customer expectations have changed a lot over the last few years. Take some time to learn about the contact center trends for 2024 that will put your team on the path to success. Focus on Customer Care All of the contact center trends you adopt should ultimately improve customer care.
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Hodusoft
MAY 10, 2024
Now, they’re the cornerstone of customer service and support, enabling seamless communication and collaboration with the help of call and contact center software , regardless of physical location. As per recent stats the number of remote call center agents is expected to grow by 60 percent from 2022 to 2024.
Hodusoft
MARCH 22, 2024
Experience the Evolution: HoduSoft Showcasing HoduCC Omnichannel CX Suite at Enterprise Connect 2024 “Customer experience is one of the two core pillars of customer retention.” The event provides HoduSoft with the opportunity to connect with industry professionals and discuss how their solutions can transform organizations.
3CLogic
FEBRUARY 7, 2024
According to Kate Leggett, VP and Principal Analyst at Forrester , 68% of CRM decision-makers are experiencing difficulties assessing a single view of the customer, and 48% report struggling with driving effective customer insights. Yet, AI is so much more than a frontline customer service tool!
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