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Is Contact Center AI Taking Over? Let’s Look at the Facts

NobelBiz

Right now, the contact center market is growing at an exponential rate. Technology advances coupled with the advent of the virtual call center are leaving behind anyone who doesn’t have at least a remote omnichannel software. But there’s an even bigger hurdle: contact center AI.

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5 Best Predictive Dialer Software in 2024 [In-Depth Review]

JustCall

Convoso : Strong predictive dialing capabilities and wider platform features that are useful for both sales and support (including an AI chatbot). It’s also one of the few call center software products with a conversational AI chatbot. AI chatbot : Convoso’s Voso.ai