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10 Ways to Succeed With Omnichannel Customer Service in 2021

JivoChat

In this article, we’ll go over: What omnichannel customer service is. Omnichannel vs. multichannel customer service. The benefits of omnichannel customer service. Omnichannel service best practices. What is Omnichannel Customer Service? 10 Omnichannel Customer Service Best Practices.

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7 Ways to Automate Customer Service (Without Sacrificing Quality)

JivoChat

Chatbots will drive $142 billion in consumer spending by 2024 — a meteoric surge from $2.8 Read on to learn more about the various ways that automating customer service can benefit your business. We’ll also share some actionable strategies and best practices to help you decide how to implement customer service automation.