5 Key Trends for ECommerce Customer Satisfaction in 2022
Kayako
APRIL 1, 2022
The border between online and brick-and-mortar is merging, as click-and-collect purchases (where customers purchase online and pick up the item in person) will reach $140.96 billion in sales by 2024. Best practices for integrating automation into eCommerce customer service include: Use automation to reach out to struggling customers.
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