3CLogic

JANUARY 9, 2024

For example, migrating from an on-premise contact center solution to a cloud offering is NOT in itself digitally transformative, unless it is part of a larger strategy that also explores how it will enhance existing processes and customer experiences for the better. So, how can your organization stay competitive in 2024?

Contact Center 52

Contact Center Interactive Voice Response Self service CRM 52

Playvox

FEBRUARY 1, 2024

There are three types of sentiment: Positive sentiment Neutral sentiment Negative sentiment According to the Zendesk CX 2024 CX Trends Report , 70% of consumers spend more with companies they feel provide positive experiences. Success, though, requires the right sentiment analysis tools and best practices. Apply the insights.

Contact Center 93

Contact Center Best practices Surveys Feedback 93

3CLogic

FEBRUARY 7, 2024

Red Flag #1 Siloed Platform Environments Red Flag #2 Neglecting AI and Automation Red Flag #3 Ignoring Scalability and Security Red Flag #1: Siloed Platform Environments Consider a scenario where your contact center solution operates independently of your other platforms.

Contact Center 59

Contact Center Cloud contact CRM Self service 59

Playvox

APRIL 4, 2023

To keep engagement up, feedback should be focused on coaching rather than micromanaging. A coaching solution that automatically delivers feedback on how to improve can be very effective. It’s also important to understand the best way to coach each team member.

Contact Center 78

Contact Center Agent burnout Morale Coaching 78