Outsource Consultants

JANUARY 3, 2024

Building on these reflections, we’re also ready to detail our 2024 predictions. Let’s grade our 2023 predictions before unveiling our anticipated trends for the BPO industry in 2024. Tackling 2024: This Year’s BPO Industry Predictions Prediction: Technology Investment Soars in Response to Labor Cost Savings Why?

Call Center 67

Call Center outsourcing Morale Interactive Voice Response 67

Connect

APRIL 18, 2024

In contact centres, the technology holds the potential to turn clunky chatbots into super-agents that deliver exceptional customer experiences 24×7, boost agent productivity, and drive business success by managing frontline engagement, offloading basic tasks from agents to boost contact centre capacity and first contact resolution (FCR) rates.

Virtual Agent 86

Virtual Agent Chatbots Average Handle Time Engineering 86

Inbenta

DECEMBER 14, 2021

And chatbots that harness artificial intelligence (AI) and natural language processing (NLP) present a huge opportunity. In a market where policies, coverage, and pricing are increasingly similar, AI chatbots give insurers a tool to offer great customer experience (CX) and differentiate themselves from their competitors.

Chatbots 52

Chatbots Upselling Average Handle Time Analytics 52