Remove 2024 Remove Agent burnout Remove Customer Service Remove Morale
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2024 Predictions for Call Center Outsourcing

Outsource Consultants

Building on these reflections, we’re also ready to detail our 2024 predictions. Our insights draw from current trends, emerging technologies, and the changing needs of businesses and customers. Let’s grade our 2023 predictions before unveiling our anticipated trends for the BPO industry in 2024. The reason?

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Protecting Your Contact Center Agents’ Emotional Well-Being

Playvox

Signs And Effects Of Poor Agent Emotional Well-Being In Your Contact Center Working with customers requires a lot of emotional labor from your customer service center agents — even if customers are happy. Burnout Burnout is at the heart of poor emotional well-being in a contact center.