2024 Agent burnout Chatbots Technology 
Outsource Consultants
JANUARY 3, 2024
Building on these reflections, we’re also ready to detail our 2024 predictions. Our insights draw from current trends, emerging technologies, and the changing needs of businesses and customers. Let’s grade our 2023 predictions before unveiling our anticipated trends for the BPO industry in 2024. The reason?
Aria Solutions
MARCH 31, 2020
The global call center market is predicted to grow to $481 billion by 2024 , propelled by the need for businesses to deliver customer-focused services. Some common self-service options include: Chatbots. AI-fueled Chatbots can do much more than just answer routine questions. Advanced Tools for Agents to Provide Better Support.
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