Remove 2024 Remove Accountability Remove Revenue potential Remove Sales
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Insider hot takes: CS & Sales synergize to unleash predictable growth

Totango

Is 2024 the year of customer success or sales? They unanimously agreed that 2024 is the year of the ICP (Ideal Customer Profile). He suggested expanding variable compensation beyond just CS and sales teams to include product teams as well.

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7 Ways to Automate Customer Service (Without Sacrificing Quality)

JivoChat

Chatbots will drive $142 billion in consumer spending by 2024 — a meteoric surge from $2.8 Increases revenue potential. You can also create variations to account for different nuances in customers’ questions. An Intercom survey found that 26% of all interactions that ended in a sale started with chatbots.